Your Questions Answered

Frequently Asked Questions

Q: How does sizing work for pet products?
A: To get the perfect fit for your pet, use the sizing guide on each product page. Need help? Email us at info@puppetlordspetworld.com for advice on selecting the right size.

Q: What are the shipping options and costs?
A: We offer standard shipping at a flat rate for domestic orders. Orders are normally shipped via USPS First Class or Priority, unless other shipping methods are provided. International orders are calculated by size and weight. You’ll receive tracking details before submitting your order.

Q: When will my order ship?
A: Orders typically ship within 3-5 business days. You’ll get an email with tracking information as soon as it’s shipped. We are a small family-owned business and work hard to make sure each order is processed in a timely manner. Any delays will be communicated to you immediately.

Q: Do you offer returns or exchanges?
A: We accept returns or exchanges for new, unused items within 14 days of purchase. Reach out to returns@puppetlordspetworld.com for instructions. Note: Food, grooming items, and beds are non-returnable.

Q: Can I subscribe to regular deliveries?
A: Yes! We offer convenient subscription options for pet essentials, so you’ll never run out of your pet’s favorite products.

Q: What if there’s an issue with my order?
A: We’re here to help! Contact us at info@puppetlordspetworld.com if you experience any issues.

Contact Us If You Still Need More Questions Answered!

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